Returns & Exchanges

At Wyze, we stand by our products and offer a 30-day return policy for items purchased directly from our official webstore. If you are not 100% satisfied with your smart home technology, we are here to help you with a hassle-free return or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your product is within the 30-day return window from the date of delivery and remains in its original packaging with all included accessories.

• 2.
  Submit a Request

  Visit our online Support Center to initiate a Return Merchandise Authorization (RMA) by providing your order number and the email address used at checkout.

• 3.
  Pack and Ship

  Securely package your Wyze device, attach the provided prepaid shipping label to the outside of the box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method within 7-10 business days.