Frequently Asked Questions
Everything you need to know about Wyze products and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 4-7 business days depending on your location within the United States.
What is your return policy for smart home devices?
We offer a 30-day return policy for products purchased directly from our official store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Wyze products come with a warranty?
Yes, most Wyze hardware products come with a one-year limited warranty that covers defects in materials and workmanship under normal use.
Are your products compatible with voice assistants like Alexa or Google Home?
The majority of Wyze devices, including our cameras and smart plugs, are fully compatible with both Amazon Alexa and Google Assistant for seamless voice control.
How do I track my package once it has shipped?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.